The Ombuds Office for SOS Children’s Villages is an independent office supporting children and young people in situations that have not been successfully resolved by SOS Children’s Villages safeguarding processes. An Ombuds is a trustworthy person who can listen, support, and guide children and young people. There are national, regional, and global Ombuds.
The Ombuds Office is the team of people that ensure that all ombudspersons can offer strong support for children and young people. Each Ombuds follows the four principles: Confidentiality, Impartiality, Independence and Informality. They work independently of SOS Children’s Villages as a check and balance to safeguarding with the goal of finding a solution to the concern raised.